Privacy Policy

1. Who we are and scope

For the purposes of UK data protection law (including the UK General Data Protection Regulation and the Data Protection Act 2018), we act as the “data controller” for the personal data we collect about you when you use NUE. Golf Connect. This policy applies to students and coaches who create or use accounts on the platform.

You can contact us about privacy matters using the contact details provided inside the app (for example in the help/support section).

2. Age restrictions

You must be at least 13 years old to create an account or use NUE. Golf Connect. We do not knowingly collect personal data from individuals under the age of 13. If we become aware that we have collected such data, we will take reasonable steps to delete it.

If you are under 18 years old, you must have the permission of a parent or legal guardian before creating an account. By confirming parental consent during sign-up, the parent or guardian acknowledges that we will collect and process the personal data of their child as described in this policy, and consents to that processing on the child's behalf. Parents or guardians may contact us at any time to request access to, correction of, or deletion of their child's personal data by emailing nuegolfmanagement@gmail.com. We will action such requests promptly.

3. Information we collect

We collect information that you provide directly to us, such as:

• Account details (for example, name, email address, password).
• Profile information (for example, location, handicap or PGA number, coaching role).
• Contact details (for example, phone number).
• Content you upload or generate in the app (for example, swing videos, coaching feedback, messages and other materials shared between students and coaches).
• Subscription and billing-related information when students pay us to access the app (payment processing itself is handled by our payment providers, such as Stripe or other processors).

We also collect certain technical information automatically when you use the app, such as device information, log data and usage information (for example, how you navigate and interact with features). This helps us operate, secure and improve the service.

4. How we use your information

We use your personal data for the following purposes, and on the following legal bases under UK data protection law:

• To provide and manage your account and access to NUE. Golf Connect – for example, to create your account, authenticate you, maintain your profile and allow you to connect as a student or coach (legal basis: performance of a contract with you).
• To process subscriptions and payments from students for access to the app and associated services (legal basis: performance of a contract and compliance with legal obligations relating to financial records).
• To facilitate interactions between students and coaches – including sharing the content and information you choose to provide to the other party (legal basis: performance of a contract and our legitimate interests in operating the platform).
• To communicate with you about your account, updates, security alerts and changes to the service or policies (legal basis: performance of a contract and legal obligations).
• To improve and secure the platform – including troubleshooting, analytics, monitoring usage patterns and helping prevent fraud or misuse (legal basis: our legitimate interests in developing and protecting the service).
• To comply with law – for example, responding to lawful requests from authorities or retaining certain records for tax or accounting purposes (legal basis: legal obligations).

5. Sharing your information

We do not sell your personal data. We may share your information with:

• Service providers who support the operation of NUE. Golf Connect, such as hosting providers, database and authentication providers (for example, Supabase or similar services), email delivery providers, analytics providers and payment processors (for example, Stripe or similar).
• Other users to the extent you choose to share information with them in the context of coaching relationships (for example, students sharing swing videos with coaches, or coaches sharing feedback with students).
• Professional advisers and authorities where necessary for legal, regulatory or compliance reasons (for example, accountants, auditors, legal advisers or regulators, including if required by law or to protect our rights).

Some of these recipients may be located outside the UK. Where we transfer personal data internationally, we will take appropriate steps to ensure that your data is protected in accordance with applicable law (for example, by using approved standard contractual clauses or equivalent safeguards).

6. Data retention

We retain your personal data for as long as reasonably necessary to provide the service to you and for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. This typically means:

• Account data is kept while your account is active.
• Certain records (for example, basic transaction or invoice details) may be kept for a longer period where we are required to do so by law or for legitimate business purposes.

When we no longer need personal data, we will delete or anonymise it where reasonably practicable.

7. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no system can be completely secure, and we cannot guarantee absolute security of your information.

8. Your rights

Under UK data protection law, you have certain rights in relation to your personal data, subject to conditions and exemptions. These may include the right to:

• Access a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or request restriction of the processing of your data in certain circumstances.
• Request that we transfer your data to you or another provider (data portability).

To exercise these rights, please contact us using the contact details provided inside the app. We may need to verify your identity before responding. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

9. Cookies and similar technologies

We may use cookies and similar technologies to help the app function, remember your preferences and understand how the service is used. Where required by law, we will ask for your consent before using non-essential cookies. You can usually manage cookies through your browser or device settings.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. When we make material changes, we will update the “Last updated” date and, where appropriate, provide you with additional notice (for example, in-app notification).